Privacy & Confidentiality Policy

Effective Date: 16th July 2026

At Calmyra, trust is the foundation of every relationship we build. Whether you are visiting our website, booking an appointment, attending therapy, participating in coaching, or completing an assessment, your privacy matters to us.

We are committed to treating your personal information with the same level of care, professionalism and confidentiality that we bring to every client interaction. This Privacy & Confidentiality Policy explains what information we collect, why we collect it, how we use it, and the choices available to you.

By using our website or engaging with our services, you acknowledge that you have read and understood this policy.

About Calmyra

Calmyra operates through two independent practices:

Calmyra India, operated by Innovate Horizons Private Limited, provides psychological care, counselling, therapy, assessments and related mental wellness services.

Calmyra Dubai, operated by Calmyra Wellbeing and Consulting LLC, provides coaching, consulting, leadership development and psychology-informed wellbeing programmes.

While both practices share the same commitment to professionalism, confidentiality and client care, the nature of services offered may differ depending on your location and the practitioner you engage with.

Information We Collect

To provide our services safely and effectively, we may collect information including:

Personal Information

• Full name
• Date of birth or age
• Phone number
• Email address
• Residential location
• Emergency contact details
• Preferred communication method

Appointment Information

When you book an appointment, we may collect information relating to:

• Preferred practitioner
• Service requested
• Appointment history
• Payment status
• Booking preferences

Health & Wellbeing Information

Where relevant to your care, we may collect information relating to:

• Presenting concerns
• Medical history
• Psychological history
• Previous treatment
• Lifestyle information
• Family history
• Assessment responses
• Clinical notes
• Progress during therapy or coaching

We only collect information that is reasonably necessary to provide appropriate services.

Information You Choose to Share

Many aspects of our work involve conversations about deeply personal experiences.

The information you choose to share during therapy, coaching, consultations or assessments remains confidential and is treated with the highest level of professional care.

We encourage openness, but you are never required to disclose information you are uncomfortable sharing.

How We Use Your Information

Your information helps us provide a safe, personalised and professional experience.

We may use your information to:

• Schedule and manage appointments
• Deliver therapy, coaching and assessment services
• Prepare reports and recommendations
• Match you with the most appropriate practitioner
• Respond to enquiries
• Improve our services
• Send appointment confirmations and reminders
• Provide requested resources or reports
• Maintain accurate client records
• Comply with professional and regulatory obligations where applicable

We do not sell or rent your personal information.

Confidentiality

Confidentiality is one of the core principles of Calmyra.

Everything discussed during therapy, coaching and consultations is treated as private and confidential.

Your personal information, reports, assessments and session records are never shared with employers, educational institutions, family members or any third party without your consent, except where disclosure becomes necessary to:

• protect your safety or the safety of another individual;
• respond to a serious and immediate risk of harm;
• comply with a valid legal or regulatory requirement;
• assist emergency services where appropriate; or
• support professional supervision while maintaining confidentiality wherever reasonably possible.

Whenever appropriate, we will always aim to discuss such situations with you before sharing information.

Children's Privacy

We provide services for children and adolescents.

For clients below the age required to provide independent consent under applicable regulations, consent must be provided by a parent or legal guardian before services begin.

Parents or guardians may be involved in treatment planning where clinically appropriate.

However, as children mature, maintaining an appropriate level of confidentiality is often important to the therapeutic process. Our practitioners will always balance the best interests of the young person with the involvement of parents or guardians.

Assessments & Reports

Calmyra provides a range of psychological assessments, wellbeing assessments and coaching-related assessments.

Assessment reports are prepared by qualified professionals based on the information available at the time of assessment.

Reports reflect professional opinions and clinical observations rather than guarantees, predictions or certifications.

Clients may request corrections to factual or administrative errors, such as spelling mistakes or incorrect personal details.

Requests to alter professional opinions, assessment outcomes, interpretations, recommendations or clinical findings cannot be accommodated unless additional professional review determines that a revision is appropriate.

Storage & Security

We take reasonable administrative, technical and organisational measures to protect your information from unauthorised access, misuse, alteration or disclosure.

Information may be stored securely in physical or electronic form using trusted service providers and secure systems.

While we take every reasonable precaution to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Online Sessions

Online sessions provide flexibility while maintaining professional standards of care.

Clients are encouraged to attend online sessions from a quiet, private environment with a stable internet connection.

While Calmyra strives to deliver uninterrupted online services, internet connectivity, device issues or third-party platform interruptions may occasionally affect the session.

Where technical issues arise on the client's side, rescheduling may not always be possible, as appointment times are reserved exclusively for each client.

Website Enquiries

When you complete an enquiry form, download a resource or request information through our website, we may collect the information you voluntarily provide.

This information allows us to:

• respond to your enquiry;
• arrange appointments;
• send requested resources;
• improve our services; and
• keep you informed about relevant programmes, workshops or services that may be of interest.

You may opt out of promotional communications at any time.

Marketing Communications

If you choose to receive updates from Calmyra, we may occasionally send information relating to:

• new services;
• workshops;
• educational resources;
• wellbeing content;
• newsletters;
• events; or
• other information we believe may be valuable.

We aim to keep our communication meaningful and never overwhelm your inbox.

You may unsubscribe at any time.

Website Analytics

Like most modern websites, we may use website analytics and similar technologies to better understand how visitors interact with our website.

These insights help us improve website performance, enhance user experience and provide more relevant content.

The information collected through analytics is generally aggregated and does not identify you personally unless you voluntarily provide your information through our website.

Third-Party Services

To operate efficiently, Calmyra may work with carefully selected third-party providers for services such as:

• appointment scheduling;
• payment processing;
• secure communication;
• video consultations;
• website hosting;
• analytics; and
• email communication.

These providers are expected to maintain appropriate standards of security and confidentiality when handling information on our behalf.

Payments

Payments made through authorised payment providers are processed using secure payment systems.

Calmyra does not store your complete debit card, credit card or banking credentials on its own systems.

Corporate Clients

Where services are provided through an employer, organisation or corporate wellbeing programme, individual session content remains confidential.

Employers may receive general programme information or anonymised usage statistics where appropriate, but personal therapeutic or coaching discussions will not be disclosed without your consent unless exceptional circumstances require otherwise.

International Clients

Calmyra supports clients across different countries through online services where appropriate.

By engaging with our services from outside India or the UAE, you understand that your information may be processed in connection with the practice through which your services are provided.

We take reasonable steps to maintain appropriate standards of privacy regardless of your location.

Intellectual Property

Assessment reports, worksheets, digital resources, workbooks, exercises, educational material and other content provided by Calmyra remain the intellectual property of Calmyra unless otherwise stated.

These resources are intended for your personal use and may not be reproduced, distributed, modified, published or commercially used without prior written permission.

Data Retention

We retain client records only for as long as reasonably necessary to provide our services, maintain professional records, respond to enquiries, resolve disputes, comply with applicable professional requirements and support the continuity of care where appropriate.

When information is no longer required, it is securely deleted or destroyed using appropriate methods.

Your Choices

You may contact us if you wish to:

• update your contact information;
• correct inaccurate personal details;
• withdraw from marketing communications;
• request clarification regarding the information we hold; or
• raise concerns about how your information has been handled.

Certain information may need to be retained as part of our professional record-keeping responsibilities.

Changes to This Policy

As Calmyra continues to grow and our services evolve, this Privacy & Confidentiality Policy may be updated from time to time.

The most recent version will always be available on our website.

Your continued use of our services after updates are published constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy & Confidentiality Policy or how your information is handled, please contact us.