Terms of Use & Client Agreement

Effective Date: 16th July 2026

Welcome to Calmyra. These Terms of Use & Client Agreement explain how our services operate and what you can expect when engaging with us. They are designed to create a transparent, respectful and professional experience for every client.

By accessing our website, booking an appointment, attending a consultation, or using any of our services, you acknowledge that you have read and accepted these Terms.

About Calmyra

Calmyra operates through two independent practices:

Calmyra India, operated by Innovate Horizons Private Limited, provides psychological care, counselling, therapy, psychological assessments and related mental wellness services.

Calmyra Dubai, operated by Calmyra Wellbeing and Consulting LLC, provides coaching, executive wellbeing, leadership development, consulting and psychology-informed personal development programmes.

The services available to you will depend on your location, the practitioner you engage with and the nature of support required.

Our Services

Calmyra provides a range of services including:

• Psychological Therapy & Counselling
• Child & Adolescent Support
• Couple & Relationship Counselling
• Psychological Assessments
• Executive Wellness
• Life & Mindset Coaching
• Leadership Development
• Corporate Wellbeing Programmes
• Workshops, Educational Resources and Digital Wellbeing Tools

Service availability may vary depending on location and practitioner availability.

Complimentary Discovery Call

We may offer a complimentary 20-minute Discovery Call to help you understand our services and determine the most suitable next step.

The Discovery Call:

• is available once per individual;
• is intended for guidance and service matching;
• is not a therapy, coaching or assessment session;
• does not establish a therapist-client or coach-client relationship; and
• may be concluded if the discussion extends beyond its intended purpose.

Booking Appointments

Appointments may be requested through our website, WhatsApp, email, telephone or by visiting our clinic.

Walk-in clients are always welcome. However, immediate availability cannot be guaranteed as many appointments are scheduled in advance.

Appointments are confirmed only after receiving confirmation from Calmyra.

Online Sessions

Online sessions are conducted through secure platforms wherever possible.

To help ensure a productive session, clients are requested to join from a quiet, private space using a stable internet connection and a suitable device.

Appointment time is reserved exclusively for each client. Technical issues arising from the client's internet connection, device or environment may reduce the available session time. As the appointment slot has been specifically reserved, rescheduling due to client-side technical difficulties may not always be possible.

Your Responsibilities

To help us provide the highest standard of care, we ask that you:

• provide accurate and complete information;
• arrive on time for appointments;
• treat our practitioners and team members respectfully;
• communicate honestly throughout your care;
• follow appointment and payment policies; and
• promptly inform us of any changes to your contact information.

Assessments & Reports

Our assessments and reports are prepared by qualified professionals using recognised methods and the information available at the time of assessment.

Reports are intended to support understanding, planning and professional guidance. They should not be reproduced, modified or presented as official certifications without our written consent.

If you notice an error in your personal information, we are happy to correct it. However, professional opinions, interpretations, diagnoses, recommendations or assessment outcomes cannot be changed simply upon request.

Intellectual Property

Everything you see on our website and everything we create for you—including reports, workbooks, assessments, exercises, videos, digital resources, branding and written content—remains the intellectual property of Calmyra unless otherwise stated.

These materials are provided for your personal use and may not be copied, shared, reproduced, modified, sold or commercially distributed without our prior written permission.

Communication

We aim to respond to enquiries as promptly as possible during our working hours.

WhatsApp, email and telephone are intended for appointment scheduling, administrative communication and general enquiries.

These channels are not designed to replace scheduled therapy or coaching sessions and should not be relied upon during emergencies.

Respectful Environment

Calmyra is committed to providing a safe, respectful and welcoming environment for every client and team member.

We kindly ask all clients to interact with our practitioners and staff respectfully at all times.

Behaviour that is abusive, threatening, discriminatory, inappropriate or repeatedly disruptive may result in Calmyra declining or discontinuing services.

Recording & Photography

To protect the privacy of both clients and practitioners, therapy, coaching and assessment sessions may not be audio recorded, video recorded or photographed without prior written consent from both Calmyra and the practitioner.

Website Use

The information available on our website is intended for educational and informational purposes only.

While we strive to keep all content accurate and up to date, website information should not be considered a substitute for professional psychological, medical or psychiatric advice.

Professional Disclaimer

For clients engaging with Calmyra India, therapy and psychological services are provided by qualified professionals practising within their respective areas of competence.

For clients engaging with Calmyra Dubai, coaching and consulting services are developmental and goal-oriented in nature. They are designed to support personal and professional growth and are not intended to diagnose, treat or replace medical, psychiatric or psychological care.

Right to Refuse or Discontinue Services

We genuinely hope to support everyone who reaches out to us. However, there may occasionally be circumstances where we are unable to continue providing services.

Calmyra reserves the right to decline, suspend or discontinue services where necessary to protect the wellbeing of our clients, practitioners, staff or the integrity of our services.

Where appropriate, we may recommend alternative professionals or services better suited to your needs.

Limitation of Responsibility

Every individual is unique, and the outcomes of therapy, coaching or assessments naturally vary from person to person.

While we are committed to delivering thoughtful, evidence-informed and professional services, we cannot guarantee specific personal, emotional, academic, professional or business outcomes.

Clients remain responsible for the decisions they make based on the guidance, recommendations or resources provided.

Changes to These Terms

As Calmyra continues to grow, introduce new services and improve existing ones, these Terms may be updated from time to time.

The latest version will always be available on our website. Continued use of our website or services after updates are published indicates acceptance of the revised Terms.

Contact Us

If you have any questions regarding these Terms, please get in touch.