Appointments, Cancellations & Refund Policy

Effective Date: 16th July 2026

At Calmyra, every appointment is thoughtfully scheduled and reserved exclusively for you. Our policies are designed to ensure fairness to all clients while allowing our practitioners to dedicate uninterrupted time and attention to every individual we serve.

By booking an appointment or purchasing any of our services, you acknowledge that you have read, understood and agreed to this policy.

Booking Appointments

Appointments may be booked through:

Walk-in appointments are always welcome. However, immediate availability cannot be guaranteed, as many appointments are scheduled in advance. If all practitioners are engaged, you may be requested to wait or schedule an appointment at a later time.

Appointments are considered confirmed only after receiving confirmation from Calmyra.

Complimentary Discovery Call

Calmyra offers a complimentary 20-minute Discovery Call for individuals exploring our services.

The Discovery Call:

Should you wish to continue, a separate appointment will need to be scheduled.

Consultation Appointments

Consultation appointments are reserved exclusively for the scheduled client.

Consultation fees:

If the consultation is not booked and attended within this period, the consultation shall automatically lapse without refund or credit.

Therapy & Coaching Packages

Therapy and coaching packages are designed specifically for the individual for whom they are purchased.

Packages are:

Unused sessions cannot be transferred or assigned to another individual, including parents, children, spouses, siblings, relatives or friends.

Package Validity

Unless otherwise stated in writing, therapy and coaching packages remain valid for three (3) months from the date of purchase.

Sessions not utilised within the validity period will automatically expire.

Expired sessions cannot be:

Package Extensions

We encourage clients to utilise their sessions within the validity period.

Requests for extensions may be considered only under exceptional circumstances and remain entirely at Calmyra's sole discretion.

Approval of an extension on one occasion shall not create an entitlement to future extensions.

Payments

Payment may be made using:

Certain appointments or services may require advance payment before confirmation.

Instalment Plans

Where instalment options are offered, future appointments will be confirmed only after the applicable instalment has been received.

Failure to complete scheduled payments may result in upcoming appointments being placed on hold until outstanding payments are cleared.

Rescheduling

We understand that unexpected situations may arise.

If you need to reschedule your appointment, we kindly request that you notify us at least 24 hours in advance.

Where sufficient notice is provided, we will make every reasonable effort to accommodate another appointment, subject to practitioner availability.

Late Cancellations

Appointments cancelled with less than 24 hours' notice may be treated as completed sessions.

Where applicable:

This policy exists because your appointment time has been reserved exclusively for you and cannot always be offered to another client at short notice.

Missed Appointments (No-Shows)

If you do not attend your scheduled appointment without prior notice, the appointment will be considered a No-Show.

Missed appointments are treated as completed sessions and are not eligible for refunds, replacement appointments or credits.

Late Arrival

We understand that delays can occasionally occur.

If you arrive late, your session will still conclude at the originally scheduled time to ensure fairness to other clients.

Additional session time cannot be guaranteed.

Online Session Policy

Online sessions require a stable internet connection, a suitable device and a quiet, private environment.

Clients are responsible for joining the session on time.

Where interruptions occur due to the client's internet connection, device or surrounding environment, the scheduled appointment time will continue.

As your appointment slot has been reserved exclusively for you, client-side technical issues may not always be eligible for rescheduling, replacement or extension.

Where interruptions occur due to technical issues on Calmyra's side, we will make every reasonable effort to resume or reschedule the remaining session.

Therapist Change Requests

We understand that finding the right therapeutic relationship is important.

Clients may request a change of practitioner at any time.

Such requests remain subject to practitioner availability and clinical suitability.

Where appropriate, a fresh consultation or intake session may be recommended before continuing care with another practitioner.

Refund Policy

At Calmyra, every appointment, programme and service involves dedicated time, planning and professional resources. To ensure fairness to all clients and maintain the quality of our services, all payments made to Calmyra are strictly non-refundable.

This includes, but is not limited to:

Refunds will generally not be provided due to:

Unused consultations, sessions, packages or services have no cash value. They cannot be exchanged for cash, transferred to another individual, converted into another service, or adjusted against future purchases unless expressly approved by Calmyra in writing.

Where services have already been scheduled, prepared, partially delivered or completed, no full or partial refund shall be applicable.

Should a payment be received in error, or where Calmyra is unable to provide a confirmed service due solely to reasons attributable to us, we may, at our sole discretion, offer an appropriate resolution, including rescheduling, service credit or a refund.

Payment Disputes & Chargebacks

If you believe a payment has been processed incorrectly, we encourage you to contact us directly so that we may resolve the matter promptly.

Initiating a payment dispute or chargeback for appointments that have already been attended, services already delivered, or appointment slots reserved on your behalf may result in the temporary suspension of ongoing services while the matter is being reviewed.

Calmyra reserves the right to provide appointment records, invoices, payment confirmations and relevant communication to financial institutions, payment gateways or banks where necessary to respond to such disputes.

Exceptional Circumstances

We recognise that unforeseen situations can arise.

While our policies are applied consistently to ensure fairness for all clients, exceptional requests may be reviewed on a case-by-case basis.

Any accommodation, extension, service credit or alternative arrangement remains entirely at Calmyra's sole discretion and shall not be considered a precedent or create an obligation to provide similar accommodations in future.

Our Commitment

These policies are not intended to be restrictive. They are designed to ensure fairness, respect every client's reserved appointment time, and enable our practitioners to provide the highest quality care to everyone who chooses Calmyra.

If you have any questions regarding appointments, payments or these policies, our team will be happy to assist you before you book your appointment.

Calmyra India
📧 bangalore@calmyra.life

Calmyra Dubai
📧 dubai@calmyra.life